Frequently Asked Questions
Listed below (no specific order) are the most frequently asked questions. Contact us if you need assistance.
Due to the number of guests and designated treatment times, it is preferred you call in advance. This provides you with a set time for service. Quality time is essential for the best outcome.
At this time, no. Please call the office and our staff will be more than happy to assist in scheduling treatment(s) and suggesting the best services.
Yes. If you schedule more than 3 treatments, a credit card is required to hold your reservation. For a no-show or failure to notify us in advance of a cancellation/reschedule, a 50% charge may be assessed.
We accept all major credit cards and local personal checks. ,
Please note, for disputed charges or returned checks, a $30.00 fee will be assessed.
We don't have a policy. Most guests choose to leave a tip, but it’s entirely up to you.
If you arrive late to your scheduled appointment, we may cut your treatment time short to avoid disruption to other scheduled customers.
5-10 minutes is suggested.
Casual and comfortable clothing is a must. Beyond that, we'll take care of making it a relaxing experience.
Again, it's really up to you. We suggest wearing comfortable clothing as all guests are in separate rooms.
As a courtesy, we ask that cancellations be made 24 hours in advance by calling our staff at (315) 797-4041. Failure to do so may result in additional charges or forfeiture of your gift certificate. In addition, future appointments may require a credit card on file.
Please let our staff know when scheduling your appointment. It's also important to communicate any changes or additional information during your scheduled treatment.
Please refrain from bringing any food with you for your treatment.
Effleurage does not provide treatment to anyone under 18 unless accompanied by a parent or guardian. Please call us at (315) 797-4041 to discuss your specific situation and needs.
For your relaxation, children are not allowed in treatment areas.
To redeem your Effleurage gift certificate, please present to staff your order/gift confirmation details. We have no time limit on redeeming, but suggest within 12 months. If you have questions, please contact us.
Gift certificates are non-refundable and can be combined with any Effleurage specials, offers or promotions.
Simply put, we can. Please call so we can coordinate your special day. It's important you call as early as possible to reserve space.